Shipping Policy (UK)

Thank you for shopping with us! We aim to make your delivery fast and hassle-free.

Processing Times

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders are not dispatched on weekends or bank holidays.

• You’ll receive an email confirmation with tracking details once your order has shipped.

Delivery Times & Costs

• We currently ship within the United Kingdom only.

• Standard delivery time: 2–5 business days after dispatch.

• Shipping charges are calculated and displayed at checkout.

Shipping Carriers

We use trusted UK carriers such as Royal Mail, Evri, DPD, or similar services depending on your order size and destination.

Order Tracking

A tracking link will be provided once your parcel has been dispatched so you can follow its journey.

Delays

While most orders arrive within 5 business days, please allow extra time during busy periods (such as Christmas, Black Friday, or postal strikes).

Missing, Lost, or Damaged Parcels

• If your parcel hasn’t arrived within 7 business days after dispatch, please contact us at info@marsenjewelry.com

• If your order arrives damaged, contact us within 7 days of receipt with photos, and we’ll help resolve the issue.

Incorrect Addresses

Please double-check your delivery address at checkout. If an incorrect address is provided and the parcel is returned to us, you’ll be responsible for re-delivery costs.

Contact Us

For any questions about shipping, please reach us at:
📧 info@marsenjewelry.com